Customer Service Test

What does a Customer service professional do?

The hows and whys of service demands within a firm must be communicated by a customer care executive, a professional. These specialists carry out a variety of tasks, including as taking phone calls, replying to client inquiries, and helping with client problems. They are frequently in charge of tasks that are performed in front of customers and have a direct impact on how they perceive an organization. They could also oversee a group of customer care representatives and train them on how to handle inquiries from clients. HQ’s Customer service test makes you take the right hiring decision by filtering out irrelevant applicants and speeding up the process. Customer service assessment provides a secure environment with our advanced proctoring system. The online customer service test tracks candidates’ activities using image & audio proctoring. It notifies you if they have used unfair means or detected suspicious voice activity. Our online Customer Service test provides intuitive test reports with easy-to-read/understand candidates’ test summaries & results. This customer service assessment contains questions to make candidates demonstrate how they would handle their responsibilities in a real-life scenario.