Our online Customer service test checks a candidate's ability to advertise company’s products and services. It enables recruiters and hiring managers to identify the right candidates focusing on the skills required to perform the job. The Customer service assessment also reduces cost-per-hire by up to 61%.
About HireQuotient’s Customer Service Test
What does a Customer service professional do?
The hows and whys of service demands within a firm must be communicated by a customer care executive, a professional. These specialists carry out a variety of tasks, including as taking phone calls, replying to client inquiries, and helping with client problems. They are frequently in charge of tasks that are performed in front of customers and have a direct impact on how they perceive an organization. They could also oversee a group of customer care representatives and train them on how to handle inquiries from clients. HQ’s Customer service test makes you take the right hiring decision by filtering out irrelevant applicants and speeding up the process. Customer service assessment provides a secure environment with our advanced proctoring system. The online customer service test tracks candidates’ activities using image & audio proctoring. It notifies you if they have used unfair means or detected suspicious voice activity. Our online Customer Service test provides intuitive test reports with easy-to-read/understand candidates’ test summaries & results. This customer service assessment contains questions to make candidates demonstrate how they would handle their responsibilities in a real-life scenario.
Skills & Topics Covered
Roles You Can Hire
HireQuotient has shown great flexibility in customizing solutions that fit our specific needs. I value their customer-centricity and the team's commitment to ensure that their solution has maximum impact on our recruiting processes.
Managing Director & Partner, Chief Recruiting/Talent Officer,
The Boston Consulting Group
For one of our clients, out of 523 candidates assessed 518 candidates had a great experience while giving the HireQuotinet test The collective reviews:
“HireQuotient has shown great flexibility in customizing solutions that fit our specific needs. I value their customer-centricity and the team's commitment to ensure that their solution has maximum impact on our recruiting processes.”
Managing Director & Partner, Chief Recruiting/Talent Officer, The Boston Consulting Group