CRM software free

Free CRM software: Try it before you buy it!

Published on July 5th, 2023

When considering CRM software options, it's important to understand what to expect when purchasing free CRM software. While the allure of a free solution may be tempting, it's essential to evaluate the limitations and potential trade-offs involved.

  1. Basic Functionality: Free CRM software typically offers basic features such as contact management, lead tracking, and task management. While these features may be sufficient for small businesses or startups with minimal requirements, they may not meet the needs of larger or more complex organizations.
  2. Limited Customization: Free CRM software often comes with limited customization options. You may have restrictions on branding, workflow automation, or data organization. This can limit your ability to tailor the CRM to your specific business processes and requirements.
  3. User Limitations: Free CRM software often imposes user restrictions, limiting the number of users who can access and utilize the system. If you have a growing team or require multiple users with different roles and permissions, you may quickly outgrow the limitations of a free solution.
  4. Data Storage and Integration: Free CRM software may have limitations on data storage capacity, which can restrict the amount of customer data you can store. Additionally, integrations with other business tools or platforms may be limited or require additional costs, hindering seamless data synchronization.
  5. Support and Training: Free CRM software typically offers limited or no customer support, and comprehensive training resources may be scarce. This can pose challenges when onboarding new team members or troubleshooting issues, potentially impacting your overall CRM experience.
  6. Scalability and Future Growth: As your business grows, you may require more advanced features, integrations, and additional user licenses. Free CRM software may not offer the scalability needed to accommodate your evolving needs, potentially leading to a disruptive migration to a paid solution in the future.
  7. Advertisements and Data Privacy: Some free CRM software providers rely on advertising or data sharing to generate revenue. This can result in intrusive ads within the CRM interface or potential concerns about data privacy and security. Ensure you thoroughly review the provider's privacy policy and terms of service before committing to a free CRM.

CRM software free

CRM software free options can be suitable for small businesses with basic requirements and limited budgets. However, it's crucial to assess the limitations in functionality, customization, scalability, and support before making a decision. Carefully consider your business needs, growth plans, and long-term CRM strategy to ensure the chosen solution aligns with your goals and provides the necessary capabilities for success.

  1. Zoho CRM:

Zoho CRM is a cloud-based CRM application that helps sales teams manage customer relationships and drive revenue growth. It offers an omnichannel solution, allowing sales teams to handle customer interactions across multiple channels such as phone, email, social media, and live chat. Zoho CRM integrates well with other Zoho products, making it suitable for businesses already using Zoho's suite of applications. Key features include a sales pipeline, forecasting, and reporting. The free plan is available for up to three users.

  1. is a flexible CRM that can be customized to fit the needs of any business. It offers a user-friendly drag-and-drop interface for creating custom workflows and tracking customer interactions. The CRM provides features for managing deals and opportunities, including a sales pipeline, forecasting, and reporting. It excels in integration capabilities, making it a good choice for businesses using multiple applications. While there is a free plan, it is available only for students or nonprofit organizations.

  1. EngageBay:

EngageBay offers a completely free CRM option that includes essential features such as appointment scheduling, contact management, and a deal pipeline. It also provides live chat functionality, which sets it apart from other CRMs on the list. The free plan supports up to 250 contacts and companies, along with limited email marketing and landing page capabilities. EngageBay is particularly suitable for businesses that require live chat functionality.

  1. Insightly:

Insightly's free CRM plan is designed for small businesses and offers basic CRM features such as contact management, sales, and project tracking. Users can create custom fields to track data relevant to their business. Insightly also provides a mobile app for managing contacts on the go and integrates with Google Workspace, allowing for seamless data synchronization. It is a good choice for businesses in need of a basic CRM solution.

  1. Freshsales:

Freshsales offers a free CRM plan that caters to both B2B and B2C businesses. It includes features such as marketing email journeys, chatbots, unlimited users, and lead/contact management. The visual pipeline feature helps track deals effectively, making it suitable for growing sales teams. Freshsales also offers a mobile app for productivity on the move. Businesses in need of robust features like marketing email journeys and chatbots will find Freshsales beneficial.

  1. HubSpot:

HubSpot's free CRM comes packed with features to help sales teams close more deals. It includes sales automation, email tracking, contact management, and prospect tracking. The CRM features a leaderboard for healthy competition among sales reps and a Meeting Scheduler app to streamline scheduling. HubSpot allows up to 1,000,000 contacts on its free account, but users should consider the impact of using free CRM tools with Marketing Hub on pricing. HubSpot is a suitable choice for businesses in need of sales automation and email tracking.

  1. Bitrix24:

Bitrix24's free CRM plan offers unlimited users, contacts, and deals. It includes features such as product catalog management and inventory tracking. The CRM allows seamless communication across multiple channels and provides collaboration tools for sales teams. Users can schedule meetings directly from the CRM, which integrates with their calendars. Bitrix24 is a good choice for businesses in need of team collaboration features and sales automation.


CRM Name

Starting Price

Pipeline Management


Key Features

Zoho CRMFreeYesYesOmnichannel solution, sales pipeline, forecasting
  1.$10 per userYesYesCustomizable workflows, unlimited contacts
EngageBayFreeYesYesLive chat feature, appointment scheduling
InsightlyFreeYesYesContact management, project management
FreshsalesFree for 3 usersYesYesMarketing email journeys, chatbots
HubSpotFreeYesYesSales automation, email tracking
Bitrix24FreeYesYesUnlimited users, inventory management




Thomas M. A.

A literature-lover by design and qualification, Thomas loves exploring different aspects of software and writing about the same.

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