Case Manager Job Description

Case Manager Job Description

Published on May 5th, 2024


The day-to-day duties of a case manager depend on the field and particular discipline, but they generally facilitate the needs and care options of patients and other individuals. Whether you’re writing a human services case manager job description, a legal case manager job description, or another related position, our comprehensive job description below can help you hire the best.

Feel free to revise this template to meet your specific duties and requirements.

Case Manager Job Description

Location: On-site

Overview: We are looking for a Case Manager to join our team! As a Case Manager, your main responsibility will be to enhance the quality of patient management, maximizing satisfaction and promoting cost-effectiveness. In addition, you will be expected to assess, plan, implement, monitor, and evaluate all the actions required to meet the client’s health services needed.

Case Manager Key Job Roles & Responsibilities:

  • Problem-solving, stress management, ethics, and team building.
  • Ability to interact with a multi-disciplinary team to assist in facets of the recovery program relating to physical health.
  • Ability to maintain quality, safety, and/or infection control standards.
  • Observe, assess, and record symptoms, reactions, and progress.
  • Provide basic therapeutic care or intervene when appropriate on the population served.
  • Assess and provide for the day-to-day needs of mentally, emotionally and/or co-occurring diagnosed patients.

Skills & Qualifications

Required Qualifications: 

  • Conduct groups on psycho-educational and individual Case Management as directed.
  • Conduct treatment team meetings and family sessions.
  • Manage and handle assigned caseload assessing clients' most urgent needs.
  • Perform an in-depth mental or physical health analysis of the client to develop a detailed plan of action, set goals, and find necessary resources to meet the goals.
  • Offer counseling in either group or individual settings.
  • Consult with external agencies to provide support services and resources.
  • Keep comprehensive patient records of clients' progress throughout treatment.
  • Prepare a comprehensive discharge plan based on client needs.

Preferred Qualifications: 

  • Knowledge of Federal, State, and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction. Including Confidentiality, Patient Rights, professional Code of Ethics, and Discrimination.
  • Patient care charts and patient histories.
  • Knowledge of addiction issues and the 12-Step Recovery Program.
  • Crisis intervention techniques and knowledge of emergency procedures used in case of alcohol and/or drug overdose including First Aid and CPR.
  • Proficiency in Communication, observation & written skills.

Salary range: The average base salary range for the Case Manager is $40000 - $45000 per year.


  • Friendly environment
  • Healthy work-life balance
  • Medical, Dental & Vision insurance 


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Frequently Asked Questions

What qualifications are necessary to become a Case Manager?

Case managers need to have a bachelor's degree in psychology, counseling, or a similar discipline. However, a master's degree may be preferred by certain employers.

What are the key responsibilities of a Case Manager?

Case Managers are in charge of determining the needs of each client, creating personalized care plans, organizing resources and services, speaking out for clients' interests, keeping track of their advancement, and offering assistance to help them reach their objectives.

How does a Case Manager contribute to client care and support?

Connecting clients with essential services, coordinating care from various providers, standing up for their needs and rights, and giving them the tools they need to navigate complicated systems, case managers play a critical part in providing clients with all-encompassing support.

What skills and qualities are essential for success as a Case Manager?

Strong interpersonal and communication skills, empathy and compassion, problem-solving abilities, organizational skills, cultural competency, and familiarity with social services and community resources are all essential for case managers.





As a technical content writer and social media strategist, Soujanya develops and manages strategies at HireQuotient. With strong technical background and years of experience in content management, she looks for opportunities to flourish in the digital space. Soujanya is also a dance fanatic and believes in spreading light!

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