Managing Conversations in the Super Inbox

Learn how to read, filter, and reply to candidate emails, SMS, and LinkedIn messages from a single unified hub.

4 min read

The Super Inbox consolidates all candidate communications from Email, LinkedIn connection messages, InMail, and SMS into a single dashboard, allowing you to respond instantly and never miss a candidate reply.

1
Open the Super Inbox
In the left sidebar under Core Workspace, click the Super Inbox tab.
2
Filter messages by channel or status
Use the filter options at the top of the inbox list to toggle between Email, LinkedIn, or SMS, and filter by unread, active, or archived conversations.
3
Select a candidate conversation
Click on a candidate's name in the message list panel to load their complete communication history and candidate profile details.
4
Draft your reply
Use the message editor at the bottom of the conversation thread. Select your preferred outbound channel (e.g., replying via Email or switching to SMS) and type your response.
5
Use templates or AI reply suggestions
Click the template icon to insert pre-written responses, or select the AI Suggest button to generate a personalized reply draft based on the candidate's message.
6
Send your response
Click the Send button to deliver the message immediately, or click the drop-down to schedule the message to go out during the candidate's local working hours.